EcoAfric Customer Booking Terms & Conditions

1. About EcoAfric

EcoAfric B.V. is a company registered in the Netherlands that operates an online marketplace connecting travelers with independent tour providers, accommodation providers, and tourism service operators across Africa. EcoAfric facilitates tour discovery, bookings, secure payment processing, provider verification, customer support, and marketplace administration.

EcoAfric is not the organizer, owner, operator, employer, or direct provider of tours listed on the platform unless expressly stated. Tourism services are provided by independent third-party providers.

2. Eligibility and Bookings

To make a booking, you must be at least 18 years old, have legal capacity to enter binding agreements, provide accurate information, and use the platform lawfully. A booking becomes confirmed when payment has been successfully processed, confirmation has been issued by EcoAfric, and the booking appears in your account or confirmation email.

3. Pricing and Fees

The total booking price may include the tour package price, a non-refundable 4% booking service fee, and a non-refundable 6% EcoAfric protection fee. Together these fees make up EcoAfric's 10% service deduction. Stripe processing costs are taken from EcoAfric's share, and the remaining tour package balance is paid to the provider according to the payout schedule. All applicable fees are displayed before checkout.

4. Payment Processing

Payments are processed securely through Stripe and approved payment methods. EcoAfric does not store full payment card details. By making a booking, you authorize EcoAfric and its payment providers to process your payment.

5. Cancellation and Refund Policy

The following standard cancellation policy applies unless a specific tour states otherwise:

• More than 30 days before tour start: refund of 90% of the tour package price.
• Between 14 and 30 days before tour start: refund of 50% of the tour package price.
• Between 7 and 14 days before tour start: refund of 25% of the tour package price.
• Less than 7 days before tour start: generally non-refundable except exceptional circumstances.

The EcoAfric booking service fee and EcoAfric protection fee are non-refundable because they compensate for services already provided and transaction infrastructure already used.

6. Provider Cancellations and Booking Changes

If a provider cancels a confirmed booking, EcoAfric will assist in finding an alternative experience, rescheduling the booking, or processing an appropriate refund. Booking changes are subject to provider availability, tour conditions, and operational feasibility. Additional charges may apply.

7. Traveler Responsibilities

Travelers are solely responsible for passports, visas, entry permits, vaccinations, travel insurance, and other required travel documentation. EcoAfric strongly recommends comprehensive travel insurance covering medical emergencies, trip cancellation, personal liability, accidents, lost baggage, and travel interruptions.

8. Health, Safety, and Provider Responsibility

Travelers are responsible for assessing whether they are physically and medically fit to participate in booked activities and must disclose relevant medical conditions where required by a provider. Each provider is solely responsible for delivering booked services, required licenses, safety standards, transportation arrangements, accommodation quality, and activity management.

9. Traveler Conduct and Sustainability

Travelers agree to respect local laws, local cultures and customs, provider instructions, and safe behavior standards. EcoAfric promotes responsible and sustainable tourism. Travelers are encouraged to respect local communities, minimize environmental impact, support local businesses, preserve cultural heritage, and follow eco-friendly practices.

10. Reviews and Content

Travelers may submit reviews, ratings, photographs, and feedback. By submitting content, you grant EcoAfric a non-exclusive, worldwide license to display and use such content for platform and promotional purposes. Content must not be false, defamatory, offensive, misleading, or infringing on third-party rights.

11. Limitation of Liability and Force Majeure

EcoAfric acts solely as a marketplace intermediary. To the fullest extent permitted by law, EcoAfric shall not be liable for provider actions or omissions, personal injury, property loss or damage, travel disruptions, visa refusals, delays, force majeure events, or acts of third parties. Events beyond reasonable control may be rescheduled or refunded in accordance with applicable policies.

12. Privacy, Complaints, and Governing Law

Personal information is processed in accordance with EcoAfric's Privacy Policy and applicable GDPR requirements. If you experience an issue with a booking, contact EcoAfric as soon as possible. These terms are governed by the laws of the Netherlands, and disputes shall be submitted to the competent courts of the Netherlands unless mandatory law requires otherwise.

13. Contact Information

EcoAfric B.V.
Bakkerstraat 17
6721 WG, Bennekom
Netherlands
Phone: +31 6 16019858
Email: hello@ecoafric.org
Website: ecoafric.org